Home Based Travel Advisor
Job ID: 88152345
Reporting to the Contact Centre Field Based Team Leader, our Home Based Travel Advisors are an essential part of our dedicated sales team within Jet2holidays.
Speaking to our customers over the phone, you will assist our customers through the booking process, ensuring they receive an outstanding level of customer serviceand engagement from the moment they start talking to you. You will look at ways to add real value to the customer's holiday via our range of products and services, delivering a fantastic service to our customers whilst achieving your individual targets and KPIs.
We are looking for individuals that share the same vision of delivering VIP service and assist our customers in finding their perfect holiday!
Having excellent customer service skills and a friendly telephone manner are essential along with experience of achieving monthly sales targets within a Travel Sales environment. Proven experience of cross and up selling to customers over the phone would be advantageous.
A key requirement of the role is that our home based Travel Advisors must have a suitable working space at home, along with a high speed broadband connection. You must also be based in the East or West Midlands region to apply for this role.
We have start dates throughout November. Our shifts are offered on a fixed shift basis and will operate between our opening hours of 8am - 11pm Monday- Friday, 8am - 9pm on Saturday & Sunday. Please note our shift patterns will involve working evenings and weekends and do not include split shifts.
You will initially attend our fantastic induction programme in our Leeds Contact Centre for the first two days. This will be followed by home based training for 4 weeks on a full time basis (8:30am - 5:30pm). Training will be a mixture of theoretical and practical training and will be fully supported by our team. Please note, holidays are unable to be honoured within the training period.
In return, we offer an industry leading salary of £18,436 per annum plus uncapped bonus with fantastic opportunities for progression in a rapidly growing business. You will also have the opportunity to go on Educational Trips, visiting some of our most popular resorts overseas so you can share your first hand Jet2holidays experience with our customers and deliver a truly VIP service every time!
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
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